What is considered a maintenance emergency?

• Any condition that could reasonably be considered to be causing damage to the property.
• Leaking water that cannot be stopped. You should attempt to shut off water if possible and dry water the best you can, while waiting for the vendor to address.
• While the loss of air conditioning or heating is not considered an emergency, we do our best to address as a priority because it is a serious inconvenience, particularly when the resident has a health concern.
• Backed up / overflowing sewage.
• Gas leak – You should immediately exit the unit and call the utility company. Remain outside the unit until they arrive. Call 911 if there is illness as a result of CO.
• Substantial damage to home (fire, flood, tree fall, etc.).
• Risk of electrical fire, sparking of electrical.