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Category: Maintenance

How to submit a maintenance request

The Lease Agreement states that all non-emergency maintenance requests or repair requests need to be submitted in writing. To submit a maintenance/repair request, please log in to your Tenant Portal and check on the button “Request Service Request”. Here is also a video showing the step by step process:

Why did I get charged for a repair bill?

Generally, the responsibility for paying for repairs on a rental property is the landlord’s. However, as per your lease, there are some exceptions to this: Air filter replacements Backup due to clogged drain pipes (except if it’s determined that the pipes are broken or structurally compromised, causing the backup) Broken . . . Read more

Who is responsible for pest control?

Our policy is to provide the home pest free. Any pest issues (roaches, mice, rats, rodents,…) that you report within the first 30 days of your move in, will be considered pre-existing and the Landlord will pay for any pest control needed. After the first 30 days, if any pest . . . Read more