Why did I get charged for a repair bill?

Generally, the responsibility for paying for repairs on a rental property is the landlord’s. However, as per your lease, there are some exceptions to this:

• Air filter replacements
• Backup due to clogged drain pipes (except if it’s determined that the pipes are broken or structurally compromised, causing the backup)
• Broken glass (windows and storm doors)
• Cosmetic issues that aren’t required by the law to be repaired
• Damages caused by tenant or tenant’s guests
• Doorstops
• Pest control (after the 30 days of your move-in)
• No-show by tenant for a scheduled repair appointment (trip charge)
• No-show by tenant for a scheduled inspection appointment (trip charge)
• Required repairs that are necessary due to tenant negligence (for example, failure to report a problem timely)
• Required repairs to HVAC system caused by tenant not replacing the air filter
• Smoke detector batteries

If a vendor or staff member goes out to a property and finds that the tenant is responsible for an issue, you will receive a bill on your tenant ledger for those repairs. We will also send you a notice by email regarding the matter. You will be given 30 days to pay the bill. Any payments received after those 30 days will be first applied to the Repair Charge. If you don’t pay the bill by then, you will then receive a late fee, and late fees will continue to accrue until the balance is paid in full. Please note that in addition to the repair bill, you will also be charged a $25 Repair Bill Admin Fee, which you need to pay together with the repair bill.
Our inspection vendors are instructed to replace any air filters that are dirty, any smoke detector batteries that are low, and any door stops that have been knocked off. These are tenant responsibility items, so if the inspector has to perform these items, you will be charged for both the materials and the labor. There are no exceptions to this.