Knowledgebase
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If you accidentally made a double payment via the tenant portal, you may be able to cancel it, if you do it before 8pm on the same day you made the payment. Our recommendation is to call RealPage payment support, who operates the payment platform on the tenant portal. You . . . Read more
The Lease Agreement states that all non-emergency maintenance requests or repair requests need to be submitted in writing. To submit a maintenance/repair request, please log in to your Tenant Portal and check on the button “Request Service Request”. Here is also a video showing the step by step process:
If you are covered under the master renter’s insurance policy that GLPM has for tenants under the tenant benefits package, your insurance covers $100,00 in liability and $20,000 in personal contents. There is a $500 deductible. To file a claim under that policy, call our office at 817-200-7982 and we . . . Read more
In some neighborhoods, the Postal Service has community mailboxes where they deliver the mail, instead of a mailbox at the house itself. If your home is in one of those neighborhoods, you will need a key for your designated mailbox. To obtain a mail key, please take your lease to . . . Read more
Some homes we manage come with a refrigerator, some do not provide a refrigerator. If your home came with a refrigerator, it might be a refrigerator that the Landlord will repair or replace if necessary, or it could be a courtesy refrigerator that the Landlord will not repair or replace. . . . Read more